Categorized | misc

“Please verify your email address and password” – Blackberry / Gmail

Posted on 19 November 2009. Tags: , , , ,

“Please verify your email address and password” – Blackberry / Gmail

If you have ever tried to add your Gmail account to your Blackberry, but were getting the following error:

Please verify your email address and password. The information you provided is incorrect. If the error persists contact gmail.com (your email provider).

Here’s the fix:
1. Confirm you are entering the correct username and password (by successfully logging into Gmail on your computer’s web browser).

2. Unlock the captha account by visiting the following URL:

https://www.google.com/accounts/DisplayUnlockCaptcha

3. Once you have unlocked the captcha, retry configuring the e-mail account with your blackberry using the Blackberry Web Client (BIS).


17 Responses to ““Please verify your email address and password” – Blackberry / Gmail”

  1. jaims26 says:
    June 15, 2010 at 6:29 am

    THANK YOU!!!!

  2. Thom says:
    June 18, 2010 at 5:07 pm

    Thank you, it worked instantly!!!!

  3. M says:
    July 14, 2010 at 6:25 am

    You are the man! Found your fix via google search. Spent 2 frustrating hours trying to figure this out on the phone and in gmail yesterday before finding your blog. I can’t believe how easy of a fix this was, and I really can’t believe there is nothing on BB or Gmail about this. Thanks a ton!

  4. nrthebyrom says:
    July 20, 2010 at 6:37 pm

    THANK YOU SO MUCH!! I had been trying to figure this out all day (off and on of course, due to frustration). This worked with no hesitation or error. KUDOS!

  5. CARYN says:
    August 13, 2010 at 3:55 pm

    THANK YOU!! THANK YOU!! THANK YOU!!!!!!!!!!

  6. chrisscar says:
    September 23, 2010 at 11:00 am

    Thanks a million spent 2 hours and 5 headaches with a customer trying to figure it out. You save me 2 more hours and a possible tumour!!!

  7. Silvana says:
    October 12, 2010 at 11:35 am

    Thanks so much…not even tmobile could help me with it!!!!!!

  8. Jasper says:
    October 16, 2010 at 5:15 pm

    Nice work…..I to wasted two hours on VZW and you fixed it in 2 minutes, Thanks

  9. Andy House says:
    October 21, 2010 at 12:20 pm

    It worked.
    Thank you.

  10. iwan says:
    November 30, 2010 at 7:22 am

    it works,
    thanks alot buddy

  11. Sladdict says:
    December 23, 2010 at 9:11 am

    WORK ITS…TENGKYU !

    Muachhhhhhhhh……

  12. Rob says:
    December 28, 2010 at 6:47 am

    AWESOMNESS!!!!!! THANKS

  13. fineangel88 says:
    January 17, 2011 at 2:27 am

    thank u sooo much it really helped!!!! i was freacking out!!!!! ur a life saver!!!!

  14. Vanessa says:
    June 21, 2011 at 7:05 am

    Thank you soooo much this was the only thing that worked!

  15. why?? says:
    August 2, 2011 at 10:40 am

    thanksss a lottt!!

  16. etestsam says:
    December 1, 2011 at 9:16 pm

    HERE IS A FURTHER FIX FOR THOSE WHO ARE GOING TO JUMP UP AND DOWN ON THEIR PHONE!!!!

    CHECK YOUR SETTINGS AND REMOVE THE 2-STEP VERIFICATION IN YOUR GMAIL
    ACCOUNT SETTINGS (TOP MIDDLE PART OF SETTINGS PAGE). FOR SOME STRANGE REASON IT TURNED ON AND CAUSED HAVOC WITH EVERYTHING BB AND GOOGLE. REALLY SURPRISED THAT THE GENIUSES AT GOOGLE AND BLACKBERRY CANT SEEM TO GET THIS RIGHT. IN ANY CASE, ONCE THIS IS TURNED OFF TAKE THE BATTERY OUT FOR 30 SECONDS, RESTART YOUR PHONE AND GO THROUGH THE EMAIL VERIFICATION PROCESS. IT SHOULD WORK FINE NOW…HIT SYNCHRONIZE AND YOU ARE ALL SET.

    SPENT 28 HOURS WITH 14 TECHS BEFORE WE FOUND THIS SOLUTION….GOING TO BED NOW…

Trackbacks/Pingbacks

  1. Add second Gmail account - The Unofficial BlackBerry Support Forum says:
    September 9, 2010 at 7:55 pm

    [...] Please refer to the link below to see if it resolves your issue: “Please verify your email address and password” – Blackberry / Gmail | Aingaran&am… Thanks, [...]


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