Comments on: Save over $300/year on your high speed internet http://www.aingaran.com/save-over-300year-on-your-high-speed-internet technology, business and current events blog Sun, 08 Jan 2012 00:27:49 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: themacguy http://www.aingaran.com/save-over-300year-on-your-high-speed-internet#comment-11 themacguy Tue, 12 Jul 2011 23:26:40 +0000 http://www.aingaran.com/?p=165#comment-11 I just got off of the phone with Teksavvy customer service and have CANCELLED my high speed cable internet with them. This article doesn't mention a very important point. Teksavvy is not an "internet provider", like Bell or Rogers. Teksavvy is what's called a "Third Party Internet Provider. This means that they do not have any of their own lines to serve you with your connection and bandwidth. That is all taken purchased from Rogers and Bell and then resold to you when you sign up with them. Ultimately you are still doing business with Bell and Rogers but with another party, Teksavvy, in-between. I cancelled my service with them because their tech support is atrocious. Well, that might not be fair. In order for their tech support to be atrocious it would actually have to exist first. Sure, they have people answering the phones but some of these people or so limited in training that they will tell you things like "try unplugging the co-ax cable from your modem and plugging it back in,,,sometimes that will fix a problem" or "you will never get good speeds on your connection because you are using a wireless router". Both of those statements are completely in error and absolutely ridiculous. In the case of high speed cable, if you have any issues at all then all Teksavvy will do is send an email to Rogers and wait for, an agreed upon with Rogers, 48 hours and hope that Rogers responds. In most cases Rogers doesn't respond on the first try and they have to email again, this time with a 24 hour wait. It can sometimes take 3 or 4 emails before Rogers even acknowledges Teksavvy's mail and then who knows how long to actually fix the issue after that. Just before I cancelled I was reading a post in the Teksavvy section at dslreports.com where a customer will be down for 15 days best case scenario if Rogers actually shows up to fix his issue when they are booked to. 15 days his internet has been completely dead. That's ridiculous. Teksavvy offers high speed internet at prices that are cheaper that Rogers or Bell but when you have a problem or your internet goes completely down, be prepared for a long wait to get it fixed. The people in tech support are iether untrained and clueless or rude and arrogant. You can sit on hold for over an hour just waiting to speak to someone and then get little or no help. My advice is for everyone to steer clear of Teksavvy. I just got off of the phone with Teksavvy customer service and have CANCELLED my high speed cable internet with them.

This article doesn’t mention a very important point. Teksavvy is not an “internet provider”, like Bell or Rogers. Teksavvy is what’s called a “Third Party Internet Provider. This means that they do not have any of their own lines to serve you with your connection and bandwidth. That is all taken purchased from Rogers and Bell and then resold to you when you sign up with them. Ultimately you are still doing business with Bell and Rogers but with another party, Teksavvy, in-between.

I cancelled my service with them because their tech support is atrocious. Well, that might not be fair. In order for their tech support to be atrocious it would actually have to exist first. Sure, they have people answering the phones but some of these people or so limited in training that they will tell you things like “try unplugging the co-ax cable from your modem and plugging it back in,,,sometimes that will fix a problem” or “you will never get good speeds on your connection because you are using a wireless router”. Both of those statements are completely in error and absolutely ridiculous. In the case of high speed cable, if you have any issues at all then all Teksavvy will do is send an email to Rogers and wait for, an agreed upon with Rogers, 48 hours and hope that Rogers responds. In most cases Rogers doesn’t respond on the first try and they have to email again, this time with a 24 hour wait. It can sometimes take 3 or 4 emails before Rogers even acknowledges Teksavvy’s mail and then who knows how long to actually fix the issue after that. Just before I cancelled I was reading a post in the Teksavvy section at dslreports.com where a customer will be down for 15 days best case scenario if Rogers actually shows up to fix his issue when they are booked to. 15 days his internet has been completely dead. That’s ridiculous.

Teksavvy offers high speed internet at prices that are cheaper that Rogers or Bell but when you have a problem or your internet goes completely down, be prepared for a long wait to get it fixed. The people in tech support are iether untrained and clueless or rude and arrogant. You can sit on hold for over an hour just waiting to speak to someone and then get little or no help.

My advice is for everyone to steer clear of Teksavvy.

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