Setup Shaw e-mail on Telus iPhone

Posted on 09. Feb, 2010 by aingaran in Uncategorized

Here are instructions on setting up your Shaw e-mail account on your Telus iPhone.

If you experience difficulty during the setup process, please post a comment below and I will try to address the issue promptly.

  1. Turn ON and connect to WiFi.
  2. Setup the Shaw e-mail using Shaw’s outgoing mail server as SMTP. (Refer to Shaw’s website )
    1. Settings > Mail, Contacts, Calendars
    2. Click on the e-mail account that was setup in step 1.
    3. Click on the Hostname (shawmail.cg.shawcable.net) under Outgoing Mail Server (SMTP)
    4. Click on “Add Server…” under Other SMTP Servers Example:
      Hostname:       shawmail.cg.shawcable.net (Calgary)
      Username: blank
      Password: blank
      SSL: Off
      Port: 25
      Other cities, refer to Shaw’s website
      There should now be a Primary Server (shawmail.cg.shawcable.net) and an Other SMTP Servers (shawmail.cg.shawcable.net)
  3. Test in and out going e-mail using Shaw e-mail account on WiFi.
  4. Turn OFF primary server (shawmail.cg.shawcable.net)
  5. Add secondary outgoing mail servers using the same Shaw SMTP server details as Step 2. (You will have 2 records of shawmail.cg.shawcable.net — Primary and Other STMP server after Step 5.)
    1. Settings > Mail, Contacts, Calendars
    2. Click on the e-mail account that was setup in step 1.
    3. Click on the Hostname (shawmail.cg.shawcable.net) under Outgoing Mail Server (SMTP)
    4. Click on “Add Server…” under Other SMTP Servers Example:
      Hostname:       shawmail.cg.shawcable.net (Calgary)
      Username: blank
      Password: blank
      SSL: Off
      Port: 25
      Other cities, refer to Shaw’s website
      There should now be a Primary Server (shawmail.cg.shawcable.net) and an Other SMTP Servers (shawmail.cg.shawcable.net)
  6. Turn OFF WiFi
  7. Add smtp.telus.net as an Other SMTP server (You will have 2 records of shawmail.cg.shawcable.net — Primary and Other)
    1. Settings > Mail, Contacts, Calendars
    2. Click on the e-mail account that was setup in step 1.
    3. Click on the Hostname (shawmail.cg.shawcable.net) under Outgoing Mail Server (SMTP)
    4. Click on “Add Server…” under Other SMTP Servers Example:
      Hostname: smtp.telus.net
      Username: blank
      Password: blank
      SSL: Off
      Port:       25
  8. You should now have multiple “Other STMP Servers” with the ON status and the Primary SMTP server status must be OFF!
  9. Test using WiFi ON and OFF and you should be able to send/receive e-mails without problems!
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18 Responses to “Setup Shaw e-mail on Telus iPhone”

  1. Doug Channing

    02. Sep, 2010

    THANKS!!! I’ve spent months looking and asking and it was always someone else’s issue to deal with. Now it works like it should. Cheers!

    Reply to this comment

  2. Brian

    06. Aug, 2010

    Took forever to verify the POP account information, but works fine. Only took 8 months of telus saying shaw needs to show me how and shaw saying telus needs to show me how.

    I guess aingaran needed to show me how =)

    Reply to this comment

  3. Bonnie

    29. Jun, 2010

    Thanks for the email. I’m slowly getting things set up & working on both an ipad & a iphone. Right now I have things set up as you have outlined with the primary (originally set as shawmail.cg.shawcable.net) turned off, then a duplicate shawmail.cg.shawcable.net listed under ‘other outgoing servers’ as well as smtp.telus.net (which I change the server port from 587 to 25)… both of which are turned on.

    I am able to send emails through the account while on 3G however it takes a long time (ie. 7 – 15 min). I realize that the settings do require a bit of time to attempt to send from one outgoing server the try the second but I’m not sure if this length of a delay is normal?

    Based on Hannicho comments it sound like this time delay could improve… will it? Also, while the account is attempting to send, will it still continue to send if the phone enters standby mode?

    Reply to this comment

  4. Tracey

    02. Jun, 2010

    Hello, I just want to thank-you… i have been searching and searching and your info about the port being 25 instead of 587 made the difference for me.

    I am using host name….. pop.shaw.ca
    and outgoing is ….. smtp.telus.net

    Changed the port to 25 and I am now not having any trouble sending new email or reply in to one.

    Thanks I am very greatful!!!

    Reply to this comment

    • Tracey

      02. Jun, 2010

      oops… I also forgot to say I turned off the SSL…..

      Thanks again :O)

      Reply to this comment

  5. Nothrock

    03. May, 2010

    Telus’s SMTP port is 587 not 25

    Reply to this comment

    • aingaran

      03. May, 2010

      Telus currently doesn’t use SSL, so their port is still 25.

      Eventually, they may enable SSL and we will have to use port 587 in the future.

      Reply to this comment

  6. Willian Veile

    02. Apr, 2010

    appealing little title, LOL

    Reply to this comment

  7. MonieLove

    24. Mar, 2010

    Do you know what the Outgoing Mail server name is for Rogers? I am trying to setup Shawmail on my Rogers iphone.

    Thanks

    Reply to this comment

  8. aingaran

    23. Mar, 2010

    Hannicho,

    You’re most welcome!

    If you don’t mind, I will take your comment and integrate it into the how to article.

    Thanks,

    Reply to this comment

  9. Hannicho

    23. Mar, 2010

    (important in the username and password section for incoming mail server, do not add @shaw.ca in the username section and remove the dots and retype your email password in the password section)

    continued..

    h) Outgoing mail server
    Host name: shawmail.cg.shawcable.net
    User name: leave blank
    Password: Leave blank
    i) click save (wait 1-4 minutes)
    j) when prompted to try without SSL select YES (wait 1-4 minutes)
    k) accept prompts and this will save your account

    l) In the Accounts section
    select your email address >
    scroll down past the pop account info and incoming mai server info until you get to the Outgoing mail server
    m) Outgoing Mail Server section:
    add server
    host name: smtp.telus.net
    user name: leave blank
    password: leave blank
    use ssl: off
    authentication: leave it alone
    server port: 25
    when completed make sure server is set to ON

    n) turn off the shawmail.cg.shawcable.net in the primary server section.
    ie. shawmail.cg.shawcable.net Off >

    thank you Aingaran for the instructions. It took about 45 minutes to figure out and then it took about 7-8 for the first test emails to flow inbound and outbound. After the first set of tests they came in a lot faster.

    Patience is the key.

    Reply to this comment

  10. Hannicho

    23. Mar, 2010

    Working:
    (you can do this with wifi on or off)
    Step 1: How to add a shaw email account
    a) Go To Settings > Mail, Contacts, Calendars
    b) Add Account
    c) Other
    d) Mail > Add Mail Account
    Name: your name ie. Bob
    Address: youremailaddy@shaw.ca
    Password: your shaw webmail or email password
    Description: Bob
    e) Save
    f) Select POP
    g) Incoming mail server section
    Host name: pop.shaw.ca
    username: youremailaddy (from above)
    password: your shaw webmail or email password

    Reply to this comment

  11. Paul

    20. Mar, 2010

    I have tried this and it does not work. For incoming, i used shawmail.ok.shawcable.net and pop.shaw.ca. Neither work. And I have both the smtp.telus.net and the shawmail.ok.shawcable.net in the outgoing…. And it says unable to connect to server….

    Reply to this comment

  12. Paul

    02. Mar, 2010

    doesn’t work for me

    Reply to this comment

    • aingaran

      04. Mar, 2010

      What error messages are you getting?

      Reply to this comment

      • Ian

        06. Jul, 2010

        I have been using my shaw accounts with a telus iphone successfully for a few months now (both on wifi and 3G networks). I would like to start collecting my emails on my laptop while on the road and tethered to my iphone, but the mail server will not allow it, giving the following message:
        “The server returned the error: The server “shawmail” cannot be contacted on port 110.”

        The laptop and tethering are all functioning properly; with the exception of this issue. Do you have any suggestions on how to configure this?

        Many thanks
        Ian

        Reply to this comment

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