Aingaran's Tech and Biz Blog » outage

Scheduled Blackberry Outage – March 28 (BIS 3.0 Update)

aingaran — Mon, 22 Mar 2010 16:32:07 +0000

Research in Motion has sent notifications recently of a major scheduled maintenance to administrators and carriers as BlackBerry Internet Service 3.0 starts to roll out.

The scheduled maintenance should take place overnight Saturday, March 27th and early morning on Sunday, March 28, 2010.

Here is a list of the scheduled maintenance windows and what is going on during the upgrade:

There will be a scheduled network maintenance by RIM affecting BIS customers on March 28th between 02:00 EDT and 06:00 EDT.
RIM will be performing a BlackBerry Internet Service v 2.8 upgrade to BlackBerry Internet Service v3.0.
BlackBerry Internet Service subscribers may be unable to send or receive messages using their BlackBerry hosted email account or integrated third-party email accounts, view email attachments, activate email service, or request to see “more” text during the maintenance.
Wireless service providers and device resellers may be unable to create subscriber accounts or provision services for subscribers.

As the outage will occur while everyone is sleeping or partying late on Saturday night, most users will not notice the outage. The maintenance will affect 100% of Blackberry Internet Service users in North America, regardless of carrier.

Telus Network Outage

aingaran — Fri, 26 Feb 2010 14:34:19 +0000

Telus is currently experiencing a network wide Data and SMS outage in Ontario on CDMA and IDEN (Mike) networks.

Most users affected will see lower case 1xev instead of the normal 1XEV.

Telus Blackberry users will not be able to send or receive email, BB Messenger, PIN, Facebook messages.

UPDATE: As of 9:53AM, the issue should be resolved.

A bettery pull should get the device back up and running.

UPDATE II: It appears as if only Data is back up and running. SMS issues are still on-going.

UPDATE III: Everything appears to be up and running as of this afternoon.

4 hour 3G outage in Toronto for Bell and Telus

aingaran — Thu, 25 Feb 2010 19:13:07 +0000

Many Telus and Bell 3G (Apple iPhone, Blackberry Bold, HTC Hero) users experienced a 4 hour outage in the Greater Toronto Area yesterday.

Service was resumed last night. The cause of is the issue still remains unknown, but Telus says it was caused by a “3rd party vendor”.

All users are advised to perform a soft reset on their handset.

Another Blackberry Outage

aingaran — Wed, 23 Dec 2009 01:38:49 +0000

Blackberry Internet Service users are getting tired of the flaky RIM network these days.

What has historically been a very stable and reliable network can only be described as suspect at best this year. RIM had ANOTHER outage today, and has yet to be resolved.

The outage, the third major outage this year started at 2:30PM eastern time and is still affecting millions of Blackberry users.

E-Mails, Blackberry Messenger, PIN Messaging and 3rd party applications like Facebook, Windows Live Messenger are affected by the outage.

Voice and SMS (Text Messaging) are still functional as these services do not use RIM’s network and are transported directly through the carrier’s network.

Blackberry Email Service Down!

aingaran — Thu, 17 Dec 2009 09:04:10 +0000

Blackberry addicts including myself woke up this morning to a great surprise. No emails on my Blackberry!

As I’m writing this right now at 9:00 AM Toronto time, email service on the Blackberry Internet Service is currently non-functional. Blackberry users are not able to send or receive emails, receive alerts on Facebook app (it also uses emails to receive the alerts) to the handheld device.

Blackberry Enterprise Service users are not affected by the outage.

Update: 11:15AM, I’m able to send e-mails out.

Update 2: 12:00PM, I’m receiving a backlog of messages.